Frequently Asked Questions
Everything you need to know about your Ponyback experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by destination but generally range from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition. If you need a different size or style, we provide free exchanges to ensure you find the perfect fit.
How can I track my shipment?
Once your order is processed, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Ponyback products come with a 90-day manufacturer's warranty against defects in materials and workmanship to ensure the highest quality standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.